What is a Virtual Assistant (aka VA)?
A Virtual Assistant, commonly abbreviated to VA, is a business owner just like you and their business is to offer you remote administrative, technical and creative professional services to assist you in freeing up more of your time in your business. They are not an employee, they are a sub-contractor and therefore they invoice you and you pay their invoice.
Where are the Virtual Assistants located?
We are a Canadian business based in Ontario in a city called Oshawa which is in the Region of Durham located in the Greater Toronto Area. Our team members are located within Canada, mainly in Ontario although we do have a member who is currently working from the Bahamas and one in Florida. When you are work remotely you can work from anywhere.
What are your hours of operation?
We are open during daytime hours, between 9am and 5pm EST, Monday to Friday. During this time you will be able to contact us as these are our working hours.
How do you manage your workload?
Being business owners, we must balance our time between our clients and our own business development. Our clientele's needs are individual and we work as a team to assess their needs to ensure we get their tasks done on time.
What makes you different from other Virtual Assistant companies?
Many Virtual Assistant companies that offer multiple VA services will assign you a VA to work with based on the services you need. Then, if that VA doesn’t work out well, they will assign you another VA. This can be both awkward and frustrating. We have found a slightly different model. Our Founder, Melissa Haddad currently handles the onboarding process and when a lead becomes a client, Melissa will work with the team to divide the tasks amongst the them and continues to be the Project Manager as well as manage the clients’ expectations.
What’s the added value of the EBS model?
We believe in value, and we also believe that you get greater value when your business operations are taken care of by one company. A single company, or “hub”, that is able to fully support your company. As Melissa is the main point of contact, she looks at your overall business and intuitively offers recommendations to help you run your business like a well-oiled machine with efficient process and systems to support those processes. When you partner with Efficient Business Solutions all services and tasks are able to pass on to us allowing you to have more time for yourself, your family and the growth of your business.
What kind of turnaround time can I expect?
Depending on the type of services you require will determine our turnaround time. For day-to-day operations, we are available to you every day and can turnaround most routine tasks within 24 hours. For projects, graphic design, website updates or bookkeeping, we will discuss specific turnaround times based on the scope of work.
What if I am unhappy with the service provided?
Melissa is the Founder and main point of contact and part of her process is to setup weekly or bi-weekly standing calls with our clients to discuss workload and timelines to ensure we are all on the same page. We want you to succeed and to be extremely thrilled with the services you receive. If there is a mistake made by Melissa or our team, we will take complete ownership and make sure it gets fixed immediately, plus put processes in place so that same mistake is not made again.